Sage 50 Users Locked Out by Windows 10 Update.
Many users of Sage 50 accounting software have been left frustrated this week by a Windows 10 update that left them unable to access Sage.
The problem with many Sage 50 accounts occurred after installation of the Windows Anniversary Update. Many (not all) Sage 50 users were then faced with an error message on login which indicated which told them that they either had an invalid password or that the program was unable to register a data-source i.e. the program is indicated that the installation files had been damaged. The end result for users was that they were unable to access their accounts.
What Caused The Problem?
The indications appear once the Anniversary Update is installed, conflicting with .NET 3.5 (the framework that enables applications and web services to run). This meant that the Windows 10 disabled the framework, triggered the appropriate error messages Sage 50, and effectively locking users out.
What Does This Mean For Your Business?
If you are one of the Windows 10 and Sage 50 businesses affected by the problem it may be some comfort to know that Microsoft and Sage have been working on a solution to the problem, have published workarounds (click here), and a method of resolving the issue (shown below) has been posted on the Sage website as follows:
Obviously, the best advice is to refer to the Sage website.